Customer management

We care about your most valu­able cap­i­tal – your cus­tomers. From order­ing to admin­is­tra­tion of cus­tomer accounts to han­dling of com­plaints, we man­age com­mu­ni­ca­tion with your cus­tomers and take care of all back-office process­es. Togeth­er we can take anoth­er step towards your cus­tomers.

Our services for you:

Customer service / customer management

  • Order accep­tance and entry in our SAP-ERP
  • Order man­age­ment
  • Nation­al and inter­na­tion­al inbound and out­bound calls
  • Mod­ern call cen­tre tech­nol­o­gy with­out typ­i­cal back­ground noise lev­els
  • Indi­vid­ual advice and cus­tomer man­age­ment
  • Mul­ti­lin­gual cus­tomer ser­vice
  • Month­ly invoic­ing for all ser­vices
  • Per­son­al and com­pe­tent con­tact per­son for your cus­tomers and
    con­tract part­ners

Master data Management

  • Mas­ter data entry and man­age­ment
  • Data­base man­age­ment
  • High-lev­el and con­sis­tent overview of all infor­ma­tion
  • Improved infor­ma­tion accu­ra­cy and data exchange
  • Unique, val­i­dat­ed mas­ter data for ERP and CRM sys­tems, report­ing and analy­sis tools

Complaint Management

  • Pro­cess­ing of returns and cred­it notes
  • Spe­cial­ly trained employ­ees for pro­fes­sion­al han­dling of com­plaints
  • Active cus­tomer man­age­ment in case of com­plaints or claims
  • Com­plaint han­dling, pro­cess­ing and fol­low-up
  • Cus­tomer-ori­ent­ed clas­si­fi­ca­tion and deci­sions about mea­sures to take
  • Close com­mu­ni­ca­tion with cus­tomers
  • Report­ing and eval­u­a­tion of data

Value-added Services

  • Data­base mar­ket­ing und pro­cess­ing of direct mar­ket­ing cam­paigns
  • Con­cep­tion and man­age­ment of cus­tomer loy­al­ty pro­grammes
  • Design and real­i­sa­tion of trade fair appear­ances