We care about your most valuable capital – your customers. From ordering to administration of customer accounts to handling of complaints, we manage communication with your customers and take care of all back-office processes. Together we can take another step towards your customers.
Our services for you:
Customer service / customer management
- Order acceptance and entry in our SAP-ERP
- Order management
- National and international inbound and outbound calls
- Modern call centre technology without typical background noise levels
- Individual advice and customer management
- Multilingual customer service
- Monthly invoicing for all services
- Personal and competent contact person for your customers and
contract partners
Master data Management
- Master data entry and management
- Database management
- High-level and consistent overview of all information
- Improved information accuracy and data exchange
- Unique, validated master data for ERP and CRM systems, reporting and analysis tools
Complaint Management
- Processing of returns and credit notes
- Specially trained employees for professional handling of complaints
- Active customer management in case of complaints or claims
- Complaint handling, processing and follow-up
- Customer-oriented classification and decisions about measures to take
- Close communication with customers
- Reporting and evaluation of data
Value-added Services
- Database marketing und processing of direct marketing campaigns
- Conception and management of customer loyalty programmes
- Design and realisation of trade fair appearances