Customer management

We care about your most valuable capital – your customers. From ordering to administration of customer accounts to handling of complaints, we manage communication with your customers and take care of all back-office processes. Together we can take another step towards your customers.

Our services for you:

Customer service / customer management

  • Order acceptance and entry in our SAP-ERP
  • Order management
  • National and international inbound and outbound calls
  • Modern call centre technology without typical background noise levels
  • Individual advice and customer management
  • Multilingual customer service
  • Monthly invoicing for all services
  • Personal and competent contact person for your customers and
    contract partners

Master data Management

  • Master data entry and management
  • Database management
  • High-level and consistent overview of all information
  • Improved information accuracy and data exchange
  • Unique, validated master data for ERP and CRM systems, reporting and analysis tools

Complaint Management

  • Processing of returns and credit notes
  • Specially trained employees for professional handling of complaints
  • Active customer management in case of complaints or claims
  • Complaint handling, processing and follow-up
  • Customer-oriented classification and decisions about measures to take
  • Close communication with customers
  • Reporting and evaluation of data

Value-added Services

  • Database marketing und processing of direct marketing campaigns
  • Conception and management of customer loyalty programmes
  • Design and realisation of trade fair appearances